【ACI字幕组实习组】破碎之梦：波音的回应
ACI字幕组对Boeing对于半岛电视台的指责的的回复进行了编译。
我们再次强调：
ACI字幕组仅为促进业界发展，增强文化沟通进行原文翻译或编译。
ACI字幕组任何编译/翻译作品中出现的观点均属于其作者和/或媒体。
ACI字幕组的制作并不代表ACI字幕组对其观点表示认可，亦不表示ACI字幕组为其背书，有另行声明的除外。
翻译：ACI字幕组实习组
翻译：
偶尔伟大
落櫻之下
Allen
Thomas McKinsey
零
代理监制：
Beining
联动：《破碎的梦想-波音787》
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Broken Dreams: Boeing responds
破碎之梦：波音的回应
Boeing\'s full responses to our inquiries about the 787 \"Dreamliner\".
波音公司对我台关于787“梦幻客机”质询的回应
Last updated: 11 Sep 2014 06:22
最后更新：2014年9月11日 6:22
After Boeing ended our interview, Al Jazeera offered the company the option of continuing later that day or the following day. Boeing declined and so we sent them questions in writing. Below are the full questions and answers, based on our reporting on the 787 \"Dreamliner\".
波音结束与我台的采访之后，半岛电视台提出当日或翌日继续采访。但波音方面拒绝了当面采访，我们转而用书面形式向他们提出了关于波音787“梦幻客机”的一些问题，以下是我们问答的全部内容。
On the Boeing facility in Charleston, South Carolina
采访地点：位于南卡罗来纳州查尔斯顿市的波音工厂
Question 1: Employees at Boeing\'s 787 assembly facility in South Carolina have told Al Jazeera that drugs are being used and sold in the plant. Is Boeing aware of such allegations? To Boeing\'s knowledge, are drugs being used or sold at its 787 assembly facility in South Carolina? Does Boeing have any comment on these allegations?
问题1： 南卡罗来纳州波音组装工厂中的员工曾向半岛电视台透露：工厂中有毒品使用和销售。请问波音公司是否知悉这种说法？据您所知，波音的南卡罗来纳州组装工厂中是否有毒品吸食或销售存在？波音公司对工厂中使用和销售毒品的说法作何评价？
Question 2: Has Boeing taken disciplinary action against employees at Boeing\'s 787 assembly facility in South Carolina for consumption of drugs or alcohol while at work? If yes, how many employees have been the subject of such action? When?
问题2： 波音对于南卡罗来纳州组装工厂中在工作时使用毒品或饮酒的工人是否采取过惩戒措施？如果有，有多少员工受到了处理？这些措施发生在什么时间？
Question 3: Does Boeing conduct random drug testing of its workers at Boeing\'s 787 assembly facility in South Carolina? If not, why not? Some workers at the plant claim they have never been tested for drugs. Does Boeing have any comment on that claim?
问题3：波音公司是否对南卡罗来纳州组装工厂工人进行毒品随机检测？如果没有的话，为什么没有？有的工人声称他们从未接受过毒品检测，波音公司将如何回应这种说法？
Responses to Questions 1, 2 and 3:
对于问题1、2、3的回复：
Boeing: Boeing South Carolina follows the Boeing enterprise-wide Drug and Alcohol Free Workplace Program policy. Drug testing of employees is done in accordance with Boeing policy and procedures across all facilities in accordance with applicable laws. Boeing thoroughly investigates any employee reports of policy deviation, and appropriate corrective action is taken if needed.
波音：波音的南卡罗来纳州组装工厂遵循全公司统一的工作场所禁毒禁酒政策。公司所有部门的员工都依照公司规定和相关法律接受（毒品和酒精）测试。对于违规现象，公司予以深入调查，并采取需要的纠正措施。
Question 4: Are the quality assurance procedures on the 787 assembly line at Boeing\'s 787 assembly facility in South Carolina different from those in Everett? How?
南卡罗来纳州组装工厂的787组装流水线的质量保证措施是否与艾佛里特（位于华盛顿州，波音总部所在地）的组装工厂相异？如果有，有何差别？
Boeing: No. Boeing uses one common FAA-approved 787 production and quality system.
波音：没有差别。波音使用统一的、得到联邦航空管理局批准的生产与质量系统。
关于AJ获得的文件
On the documents obtained by Al Jazeera
Question 1: Did Boeing change its quality protocols in order to expedite schedule as the document seems to suggest?
Boeing: No. The process specifications referenced in this document from 2010 were fully consistent with Boeing\'s robust quality assurance system. While we will not discuss in detail our proprietary production processes, we note that the document itself concludes by saying that the process changes \"do not signify authorization to ship or accept parts which do not meet engineering and quality requirements.\"
问1：据文件所述，波音公司是否因赶进度而改变了自己的质量保证协议？
Boeing：没有。自2010年以来，文件中所述的操作流程完全符合波音公司坚实的质量保障系统的相关规定。我们的操作流程属于专利，在此不便透露过多细节。需要注意的是，此文件中也提到流程的改变“并不意味着批准运输或生产不符合工程建设和质量要求的零件。”
Question 2: Is it accurate to say that Boeing\'s managers in Everett overruled the quality inspectors\' orders to stop work and fix problems in the Alenia Foggia factory that did not allegedly meet quality standards?
Boeing: No. This correspondence made it clear to the supplier that it could continue production with Boeing monitoring for quality. We do not compromise on product safety or quality. Beyond that, we will not comment in the media on our communications with our supplier partners.
问2：Alenia Foggia工厂生产的产品据说并未达标，质量监控员要求其停止作业并处理相关问题。而波音公司在埃弗雷特的负责人却拒绝接受，这种说法是否正确？
波音：不正确。在此需要说明，供应商需要在波音公司对质量的监控下才可继续生产产品。在产品安全或质量方面，我们不做任何妥协。除此之外，我们不会在媒体上公开我们与供应商之间的对话。
Question 3: Boeing engineers have told Al Jazeera that based on their direct experience working on the 787 and other Boeing programs they feel these documents are examples of instances in which Boeing cut corners, placing schedule before quality. One engineer claimed deviating from procedure compromised quality. Does Boeing make schedule a priority over quality? Does Boeing have any comment on these allegations?
Boeing: Safety is, and always has been, our priority. We are committed to working with our customers, the FAA, other regulatory agencies and stakeholders to ensure the integrity of our production system. Quality is not compromised for schedule.
问3：波音公司的工程师告诉Al Jazeera 说，根据他们在787项目上以及其他波音项目上的工作经验，他们认为这些文件就是波音公司为了抄近路，为了赶进度而忽视质量的证据。其中一个工程师宣称波音公司的操作步骤已经偏离，并且影响了产品的质量。波音公司是否将进度优先于产品质量？播音公司对上述言论做何解释？
波音：安全问题一直以来都是我们关注的重点。我们致力于同我们的客户，FAA（联邦航空局），其他监管机构以及股东进行合作来确保我们操作系统的完整性。我们不会因为进度原因，在产品质量上做任何妥协。
Question 5: Does Boeing have comment on allegations by employees that workmanship at the South Carolina plant is so poor that the plant has become a liability, significantly behind schedule and plagued by production errors? Many of the problems with the 787 are being covered up? Employees have told managers about problems and nothing has been done? That employees are pushed to meet schedule regardless of quality? Several employees from Boeing\'s South Carolina plant say they would not fly in the 787s they build based on the quality they see. Does Boeing have comment on these allegations?
问题5：员工们认为南卡罗来纳工厂的加工工艺太差以至于它成为了一个很不利的因素，产品缺陷导致整个生产进度远远落后于预定计划，波音对于这种说法有些什么看法？是否是员工已经将这些问题告知管理层却没有任何的措施实施？员工是否被迫忽视产品质量而去赶上进度计划？一些来自波音南卡罗来纳工厂的员工说在他们看过飞机的质量之后他们不会去搭乘他们生产的787客机。波音对于这些又有什么样的看法？
Boeing: 787 airplanes delivered from both South Carolina and Washington final assembly and delivery operations meet the highest safety and quality standards that are verified through robust test, verification and inspection processes. Boeing uses one common FAA-approved 787 production and quality system. Boeing is delivering high-quality 787 Dreamliners from both Everett and North Charleston that are performing well and to customers\' expectations.
波音：787客机同时由南卡罗来纳工厂和华盛顿工厂交付，最终组装和交付的产品在经过严苛的测试、验证和和检验流程后达到最高的安全和质量标准。波音公司在787客机的生产和质量体系上使用是同一个FAA认证标准。波音从埃弗雷特和北查尔斯顿交付的高质量的787梦想客机均会良好的运行满足顾客的期待。
Question 6: According to employees, within the last year, a customer cancelled all orders from Boeing\'s 787 assembly facility in South Carolina and insisted on accepting aircraft only from Boeing\'s facility in Everett? Is this true? Does Boeing have any comment on these allegations?
问题6：根据员工所说，在过去的一年里，一家客户取消掉了所有南卡罗来纳工厂生产的787客机并且强调仅接收波音在埃弗雷特工厂生产的客机，这是真的吗？波音对于这件事有什么看法？
Boeing: We do not discuss conversations we may or may not have had with our customers in the media. We have delivered South Carolina-built airplanes from the Everett Delivery Center and have delivered Everett-built airplanes from the South Carolina Delivery Center. We will continue to enjoy this flexibility as production requirements dictate. We can state no orders have been cancelled as a result of where airplanes are built or delivered.
波音：我们在媒体面前不讨论与我们客户可能有或者可能没有的对话。我们已经在埃弗雷特交付中心开始交付南卡罗来纳工厂生产的客机我们也已经在南卡罗来纳交付中心交付了埃弗雷特产的客机。我们将继续根据生产的需求来利用这种灵活性。我们可以声明没有订单是因为客机的生产和交付地点而取消的。
Question 7: Any comment on the statement that Boeing moved its plant to South Carolina because it wanted to weaken the union?
问题7：有说法说波音将工厂搬到南卡罗来纳州是为了削弱工会的影响，波音对于这个有什么看法？
Boeing: We have explained the reasons for our decision to place a new 787 line in Charleston repeatedly in our public statements at the time the decision was made almost five years ago, and we refer you to those statements.
波音：五年前波音在作出在查尔斯顿建立新的787生产线的决定时就已经反复的公开解释过我们的原因，我们建议你们去参考那个时候的声明。
关于电池
On the battery
Question 1: Does Boeing believe its testing of the 787 lithium batteries during the development of the 787 was adequate? Why? Any comment on claims that though the standard Boeing complied with for testing its batteries was written by the FAA especially for the Dreamliner, it was a weak standard? Any comment on the claim that Boeing chose the most powerful but also the most volatile battery for the 787, the riskiest battery ever permitted on a commercial aircraft? Did Boeing ever find the root cause of the battery failures? Scientists we spoke with have doubts that the current fix (encasing the batteries in a steel case with more insulation and an exhaust for the dangerous gases) is sufficient. Does Boeing have any comment?
Boeing: As discussed above, these issues have been discussed extensively in the international media, and Boeing has responded to these questions publicly. With that said, we reiterate here that we are confident in the enhanced battery system on the 787. It includes improvements in production, design improvements to battery itself, changes to the battery charger and finally the encasement and exhaust structure, which ensures that any battery cell venting will not affect the airplane. The battery enhancement has been evaluated and accepted by federal and international authorities. It has been in service for well over a year and has performed as expected in service. The special condition for lithium ion batteries for the 787 was identical to the requirements for other airplanes, but as a matter of standard practice, the FAA issued it specific to the 787 during its development - just as it did for the A380 and A350. It was based on the state of the art of testing at the time it was issued. Boeing chose the battery that best met the needs of the 787 including all federal and international safety standards.
问1：请问波音对有关787锂电池于研发阶段的测试的合理性有无怀疑？为什么？对FAA专门为787的锂电池另设测试指标有何说法？这又是不是一个较低的指标呢？为什么波音会选择这种最强劲但又同时最不稳定，甚至于是客机史上被批准使用的最危险的电池呢？波音能不能最终确定电池故障的根本原因？我们咨询过的科学家都对现有的应对方案（包裹电池于密闭金属盒子中以及安装排气系统抽出有害气体的做法）是否有效持怀疑态度。请问波音有什么说法？
波音：就像前面提到的，这些问题已经受到国际媒体的广泛关注和讨论，波音也公开回应了这些问题。也就是说，我们再次强调我们对改进了的电池系统非常有信心。这里包括了生产上和电池本身设计上的改进，充电系统的更换和电池的包裹保护以及排气保护，保证电池不会干扰飞机的正常运作。此次改进已经通过了联邦以及国际权威的认证。并且经过一年的实际运作证明已经达到预期效果。787锂离子电池的特殊情况其实与其它机型无异，但就指标问题来说，FAA 对于787制定的特殊指标的做法是对跟A380与A350制定的特殊指标背景是一样的，它们都是根据当时最先进的测试技术而定的。波音选择这种电池是充分考虑到787的实际需要和联邦与国际的安全标准的。
关于John Woods
On John Woods
Question 1: John Woods, an employee who worked in the South Carolina plant writing repair instructions in 2009, claims managers told him to remove requirements from his work instructions because they would take too much time and that he witnessed damaged parts ignored, papered over, and hidden from view. Is this true? Any comment? Woods filed a complaint to Boeing Human Resources alleging that he was harassed by his superiors because he refused to break rules and compromise quality. Why was he fired? Did Boeing put Woods under performance review and later fire him because of this? Did Boeing take any action against those whom Woods claims pressured him to break rules and compromise quality? If not, why not? Does Boeing have any other comment?
Boeing: We are confident that there is no merit to this more than two-year-old original lawsuit and many subsequent allegations and legal appeals by Mr. Woods. This has also been apparent from multiple judicial decisions in which federal courts and federal agencies have found no merit to Mr. Woods\' litany of complaints and allegations. Boeing takes its obligations under the labor laws seriously, and we respect employee rights and comply with all labor laws. We will not comment further about specifics in any current or future litigation.
问题1：
John Woods 在2009年是一个在南卡罗来纳州工厂写修复指南的员工，他说经理告诉他从他写的修复指南里，去除有关要求的那个部分，因为它们太浪费时间了。而且他还看到一些受损的部分被忽视，被掩盖。这是真的吗？您有任何的评论吗？Wood写了正式的文件告诉波音的人力资源部说他被他的上司所骚扰，因为他不同意破坏规定，降低质量。为什么他被开除了？波音有没有对Woods进行表现评估，然后因为表现评估开除了他？波音有没有对那些像Woods一样不同意破坏规定降低质量的员工做出行动？如果没有的话，为什么没有？波音还有任何其他的评论吗？
波音：
我们很肯定这个Woods先生的两年多的诉讼和其他的诉讼和司法请求并没有任何的优势。这同时也是非常明显的，因为联邦法庭和联邦政府机构很多司法的决定并不支持Woods先生的一连串的抱怨和指控。波音很认真对待对员工法的义务，我们遵从员工法并且尊重员工的权利。我们不会对现在或者将来的诉讼进行进一步的解释。
Question 2: Any comment on the statement that the airplane used at the 2007 rollout of the Dreamliner was a shell or a fake. Did Boeing executives know at the time that it was just a shell?
Boeing: These questions were publicly addressed by the Company years ago, and we will not add to that record here.
问题2：
您对2007年推出的梦想客机只是个壳这个观点有任何的评论吗？波音的董事们知道在那时梦想客机只有个壳吗？
波音：这些问题几年前公司已经在公众场合下解释过了，而且我们也不准备在这里解释更多。
说明
________________________________________
随后，Al Jazeera再次写信给波音公司，希望其澄清许多以前的回答。
Clarifications
Al Jazeera wrote to Boeing again later seeking clarifications from the company on a number of its previous answers.
Q: There was also a query relating to the workers. You have said that one common 787 production and quality system is used, but would it be fair to say that workers at Everett are more experienced in the aircraft industry and have benefitted from more training than those at the South Carolina facility?
Boeing: The quality of 787s built by the teams in Everett and North Charleston are identical. By U.S. Federal Aviation Administration regulation, the workforce at both sites follow the same detailed build instructions and use the same tools and processes. There is one approved 787 production and quality system that holds both Everett and South Carolina to the highest standards and our in-service experience demonstrates the parity of airplanes built at the two sites.
问：对于员工，我们还是有一个疑问。您曾说过787生产以及质量系统都是一样的，但是是否可以这样认为，在埃弗雷特工作的员工比在南卡罗来纳工作的员工更有经验并且得到了更多的培训？
波音：787客机生产的质量在埃弗雷特和南卡罗来纳是一样的。根据美国联邦航空管理局的规定，两地工作的员工遵循同样的工程建设标准，并且使用同样的工具和流程。我们对埃弗雷特和南卡罗来纳采用了同一套787生产和质量系统，要求达到我们的最高标准，以及我们现在的经验都能说明这两个地方生产的飞机质量是一样的。
Q: It would be helpful if you could clarify the position regarding the suggestion that a customer cancelled all orders from the 787 facility in South Carolina. You said that no orders have been cancelled as a result of where airplanes are built or delivered, but can you confirm that no customer has ever stipulated that their airplanes should only have been built at Everett?
Boeing: Correct, no airplane orders have been cancelled as a result of where they are built, nor have [sic] any customer stipulated where they want their aircraft built whether that\'s Everett or South Carolina.
问：关于一位客户取消了所有在南卡罗来纳制造的787的订单一事，希望您能阐明自己的立场。您说没有一份订单是由于飞机制造或运输的地点原因而被取消，但是您能否确定没有一名客户曾要求他们的飞机必须是在埃弗雷特制造的？
波音：对，没有一份订单是由于飞机制造的地点原因而被取消，也没有一名客户要求他们的飞机必须产于埃弗雷特或者是南卡罗来纳。
Q: You mentioned that questions relating to the 2007 rollout had been publicly addressed by Boeing years ago, but I understand we have been unable to locate any press releases or interviews from Boeing. Would you point us towards whatever was said by Boeing on this subject, and ideally provide a copy of any press release or public statement that was issued at the time in relation to these claims?
[Boeing offered links to the following two articles in response.]
问：您提到，关于787客机2007年首展的相关问题已经在多年前就由波音公司公之于众。但据我了解，我们并没有找到相关的新闻发布会或对波音公司的采访。您能否指出波音公司对此问题的回答，最好是能够提供给我们一份对此问题所发布的新闻稿或公开声明的复印件？
[波音公司提供了如下两条文章的链接作为回复。]
Q: Can you point us to any judicial decision on the substantive merits of Mr Woods\' allegations of inferior quality workmanship, as opposed to rulings that he was out of time to bring his claims?
Boeing: Mr. Woods has filed three lawsuits against Boeing and not one of the Federal Courts hearing the cases ruled in Mr. Woods\' favor. Where the court addressed substantive findings, it found against Mr. Woods and in favor of Boeing. As we mentioned in our previous response, we\'re confident that there is no merit to this more than two-year-old original lawsuit and many subsequent allegations and legal appeals by Mr. Woods. This has also been apparent from multiple judicial decisions in which federal courts and federal agencies have found no merit to Mr. Woods\' litany of complaints and allegations. Boeing takes its obligations under the labor laws seriously, and we respect employee rights and comply with all labor laws.
Since the correspondence above, Boeing has issued a statement on its own website.
问：您能否提供给我们对Wood先生指控波音公司787客机质量低下的实质性的司法判决，而不仅仅是指他过了控诉的有效期？
波音：Wood先生曾先后三次控告波音公司，但联邦法院的判决没有一次是对Wood先生有利的。法院无论在哪里做的实质性发现，都是对Wood先生不利而对波音公司有利。我们曾在以前的答复中提过，两年以来的原始诉讼文件，以及之后Wood先生的指控和上诉就是我们最好的证明。显然，联邦法院和联邦机构在Wood先生冗长的抱怨和指控中找不到任何的价值。波音公司恪守劳动法所规定的相关责任与义务，同时我们尊重员工的权利，并且遵循所有的劳动法。
根据以上报道，波音公司在其网站上发布了一个声明。
字幕组辛苦了！
字幕组辛苦了
这是第一次翻译的东西不是视频吗？
oh my G！这个很恐怖啊，我还是愿意相信波音，这个指控有点不符合逻辑，生产质量问题不会单单造就一部飞机，而是一批飞机，如果赶工，导致大范围的质量问题，那一个月掉一架下来不是梦啊，各大航空公司会对波音严厉指控以及要求赔偿，那波音破产得了，波音也不至于吧，拿身家去赌？我觉得报道似乎激进了，如果我是PM我也觉得A台的采访充满敌意呢
我感觉半岛报导有点片面，好歹人家做飞机的啊，天上飞的肯定要比地上跑的安全性好，为什么农企不做飞机。。。人家也大企业！就一个烂电池扯出这么多
@johnsonkong @myc92 it s far more than a damned battery.
这涉及到公司的供应链，品控等一系列问题。
从富士康到Boeing，大家都是如此。这是上规模后必定遇到的问题，而且是必须解决好的问题。
Boeing应该对自己的管理流程，执行情况与安全文化重新进行检视，以确保类似事件尽可能不再发生。
beining辛苦了~~~~
其实说波音在组装飞机这个并没有什么不对，空客也一样……说787延期那380不也延期了吗……
这个所谓的记者也不一定可信，说不定是哪个别的飞机生产商收买的！！！好多言论都没有实质的证据，所以我宁愿相信波音多过相信种种言论
我记得去年看这个的时候就觉得，报道这么夸张，让人难免觉得媒体会不会断章取义。后来又觉得，阿拉伯地区几大航空公司都是力挺空客机队的，又和半岛电视台同属国家或王室投资，所以还是觉得不可信。
波音應該找國家地理 拍個紀錄片: 破碎的夢想 - A380 lol
本片將讲述了半岛台记者对空巴-A380客机投入使用以来严重安全问题的调查故事。利用要员采访、幕后调查等手段，揭露了空中巴士公司在A380客机设计、生产过程中的种种问题(機翼強度仍然不合格、機翼上裂痕問題、嚴重的湍流問題)，及探討為何推出不到10年就因為訂單不足面臨停產，回本無望的殘酷現實 ,狠狠的黑回去XD
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